Frequently Asked Questions
www.GamersCanada.com is Amazon.ca's affiliate. All products listed are coming from Amazon.ca. Once you have placed some products in your shopping bag and clicked "Checkout" button, you are redirected to Amazon.ca secure checkout to complete the final stages of your order.
Shipping and Delivery
In order to provide the best shipping service, your items are shipped by Amazon.ca or one of its merchants according to shipping rates and times listed on Amazon.ca website.
Some products have FREE shipping offers available. You can take advantage of these offers according to the conditions applied.
Payment Methods
Amazon.ca's accepts all kinds of major credit cards. Additional methods like Amazon.ca gift certificates are also acceptable.
Guarantee Protection
Anytime you purchase products on www.GamersCanada.com your payment is made via the Amazon.ca's website. This mean that the condition of the product you buy and its timely delivery are guaranteed under the Amazon.ca policies.
Returns and Replacements
All returns are handled by Amazon.ca. The standard policy is to accept most returns within 30 days from the date of delivery. You may return most new, unopened items sold and fulfilled by Amazon.ca within 30 days of delivery for a full refund. Return shipping costs will be compensated if the return is a result of Amazon.ca's error. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
Items that are opened or returned more than 30 days after delivery will receive a partial refund. Note that some items cannot be returned, please see Amazon.ca's Returns Policy for details.
If you received a faulty item and need to exchange it for the same item, visit Amazon.ca's Returns Center to request a replacement. If you would like to exchange an item for a different one, please return the original item (you will be refunded your original purchase price) and place another order for the item you wish to purchase.
Please visit Amazon.ca's Help for complete and up-to-date information.